Skip to content

Return Policy

Kook-Off Return Policy

Simple and Safe

For safety and hygiene reasons, we do not accept returns on any opened or used skincare products.


Unopened Products

  • Unopened, unused products may be returned within 14 days of delivery.
  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery at support@kook-off.com with your order number and a photo of the issue.
  • We’ll replace the item or issue a refund.

Used Products

Due to the nature of skincare, opened or used items cannot be returned or exchanged.


Final Sale

All sale items, promotional items, and gift cards are final sale.

Back to top